At Florists Brompton, we are committed to delivering only the freshest, most vibrant blooms to homes and businesses in our area. As a trusted local florist in Brompton, customer satisfaction is at the heart of what we do. We stand behind every arrangement with our fresh flowers guarantee, ensuring your floral gift or display arrives in perfect condition and remains beautiful for days to come.
We take great care in preparing and delivering your flower orders. However, if your flowers arrive damaged or do not meet our high standards of quality and freshness, Florists Brompton will take immediate action. To help us resolve your issue quickly:
We want you to enjoy every bloom as intended—fresh, fragrant, and full of life. That’s our Brompton fresh flowers guarantee to you.
Florists Brompton sources flowers daily, selecting only the best for our arrangements. We guarantee that our flowers will remain fresh for a minimum of 5 days from delivery when cared for according to the tips provided (such as using flower food, clean water, and trimming stems). If you experience an issue with premature wilting or lack of freshness within this freshness window, please inform us right away so we can address the problem to your complete satisfaction.
Your happiness is our priority. If your flowers are damaged on arrival or fall short of our five-day freshness guarantee, you may be eligible for one of the following solutions, based on the circumstances and your preference:
Please contact us with your order details and the nature of your concern. Our team will swiftly review your case and work with you to deliver a suitable resolution.
Your feedback is important, and we are here to address any concerns you may have. To lodge a complaint, please provide your order number, a description of the issue, and any relevant photos that help us understand the situation. Our dedicated customer service team will acknowledge your complaint promptly and aim to resolve it within 2 working days. Where further investigation is required, we will keep you updated every step of the way.
Florists Brompton values your trust. As a longstanding local florist serving Brompton households and businesses, we are proud to stand by our work—and we are always ready to help make things right if your experience is ever less than perfect.
Thank you for choosing Florists Brompton. We are honoured to be your local flower experts, and appreciate the chance to bring a touch of natural beauty to your home, office, or special occasion. Please do reach out if you have any questions or concerns regarding your order—our promise is to serve you with integrity, care, and the freshest flowers in Brompton.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
