Online Flower Delivery Legal Policies

Terms & Conditions for Flower Delivery at Florists Brompton

Introduction

Thank you for choosing Florists Brompton for your online flower delivery needs. These Terms & Conditions set out the basis on which we supply products and services to you, whether ordered via our website or by other means. By placing an order, you agree to be bound by these Terms & Conditions, which are designed to ensure your experience with Florists Brompton is both clear and positive. Please read them carefully before purchasing any products from us. These terms apply to all customers within Brompton and surrounding areas.

Definitions

Within these Terms & Conditions, the terms "we", "us", "our" refer to Florists Brompton. The terms "you", "your" refer to the customer ordering flowers or related products. "Products" refers to all fresh flowers, bouquets, arrangements, gifts, and any other items offered via our online service.

Order Process

1. Placing an Order
You may place an order for flower delivery through our website. Orders can be placed 24 hours a day, though processing and deliveries are subject to our business hours. By placing an order, you confirm that all details you provide are accurate, that you are over 18 years of age, and that you are authorised to use the payment method provided.

2. Order Confirmation
Once you have completed your order, you will receive an automatic email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order. Acceptance of your order and formation of a contract only occurs once payment has been received and your order has been dispatched.

3. Product Availability
All orders are subject to availability. In the event of supply difficulties or unforeseen circumstances, we reserve the right to substitute flowers or packaging with items of equal or greater value and similar style. While we strive to create arrangements as depicted on our website, natural variations can occur in colour, size, and shape.

4. Changes to Your Order
If you wish to make a change to your order after placing it, please contact us as soon as possible. While we will do our best to accommodate any changes, we cannot guarantee that amendments can be made after your order has been processed for delivery.

Delivery

1. Delivery Areas
We deliver to Brompton and surrounding areas. Specific delivery locations and applicable charges are outlined during the checkout process. If you are unsure whether we deliver to your desired location, please check our location guidelines prior to ordering.

2. Delivery Times
We endeavour to deliver your order on the requested date, and offer both same-day and next-day delivery options within the delivery area. However, delivery dates and times are not guaranteed and may be affected by weather, traffic or other factors beyond our control.

3. Delivery Instructions and Recipient Information
It is your responsibility to ensure accurate delivery information is provided, including full address and recipient contact details. Special delivery instructions can be included with your order, and we will do our best to comply. If the recipient is unavailable, we may leave the flowers with a neighbour, in a safe place, or return the flowers to our shop for collection as appropriate.

4. Non-Delivery
If we are unable to complete a delivery due to incorrect information, inaccessible premises, or recipient unavailability, we will contact you to arrange redelivery or collection. Additional charges may apply for repeated delivery attempts.

Payments

1. Pricing
All product prices are listed in GBP (£) and include VAT where applicable. Any additional delivery charges will be clearly displayed at checkout before you complete your order.

2. Payment Methods
We accept payment via major credit and debit cards and other payment methods as specified on our website. Your card will be charged upon placement of your order. We use secure payment processing systems to protect your payment information.

3. Payment Security
All payment transactions are processed securely. We do not store your card details after your transaction is complete. If we suspect any fraudulent activity, we reserve the right to cancel your order and report suspicious transactions to the relevant authorities.

4. Refusal of Order
We reserve the right to refuse an order for reasons including, but not limited to, unavailability of products, inability to obtain authorisation for payment, or if there has been an error in the description or pricing of the product.

Cancellations and Returns

1. Cancelling an Order
If you wish to cancel your order, please notify us as soon as possible. Orders can only be cancelled before they have been prepared or dispatched. Due to the perishable nature of flowers, cancellations after the order has been prepared or sent for delivery cannot be accepted.

2. Returns and Refunds
If your flowers or products arrive damaged, are not as described, or are of unsatisfactory quality, please inform us within 24 hours of delivery. We may request photographic evidence to assess your claim. If we verify your claim, we will offer a replacement or full refund at our discretion. Returns of perishable goods are generally not accepted unless the goods are faulty.

3. Non-Delivery
If we fail to deliver your order as agreed and the fault lies with us, we will offer either a replacement or a full refund. However, we are not liable for failed deliveries resulting from incorrect, incomplete, or unclear delivery instructions provided by you.

Liability

1. Limitation of Liability
Except as expressly provided in these Terms & Conditions, we do not accept any liability for any loss, damage, costs, or expenses (including loss of income or profits) as a result of, or in connection with, the supply or non-supply of goods or their use by you or a third party. Our maximum liability in respect of any claim, whether in contract, tort, or otherwise, will be limited to the price of the products supplied.

2. Force Majeure
We shall not be liable for any delay or failure to perform our obligations if such delay or failure results from circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, governmental restrictions, transport disruptions, or supplier failure.

3. Third Party Services
We may occasionally use third-party delivery services to fulfil your order. We are not liable for any delays, damage, or loss arising from the acts or omissions of these third parties, but will liaise with them on your behalf to resolve any issues.

Personal Data & Privacy

1. Data Collection and Use
By placing an order, you agree that we may store, process, and use personal data collected from your order for the purposes of fulfilling your order, processing payment, and for customer service. Your data will be handled according to applicable UK data protection laws.

2. Confidentiality
We will not share your personal details with third parties for marketing purposes without your consent. Full details of how your data is handled can be found in our Privacy Policy.

Intellectual Property

All content on our website, including images, text, design, and logos are the property of Florists Brompton or our licensors and are protected by copyright, trademark, and other intellectual property laws. Reproduction, modification, distribution, or commercial use of any content is prohibited without our prior written consent.

Customer Responsibilities

It is your responsibility to ensure that any products ordered suit your needs and requirements. If you suffer from any allergies or require specific arrangements (e.g., no pollen, hypoallergenic flowers), you must inform us at the time of ordering. We cannot be held liable for any adverse reactions not disclosed before order fulfilment.

Complaints Procedure

Our aim is to provide the highest quality service. If you are dissatisfied with any aspect of our service or products, please contact us as soon as possible. We take all complaints seriously and will endeavour to resolve your issue promptly and fairly in accordance with these Terms & Conditions.

Amendments to Terms & Conditions

We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and will take effect immediately for all new orders placed after their publication. Existing orders will remain subject to the terms in force at the time the order was placed.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. In the event of any dispute or claim relating to these Terms & Conditions or the provision of goods by Florists Brompton, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Applicability

These Terms & Conditions apply to all flower delivery customers of Florists Brompton operating in Brompton and the surrounding areas. By placing an order among these locations, you confirm your consent to be bound by these terms.

Contact and Support

If you have any queries regarding these Terms & Conditions, please contact us via the methods specified on our website. Our customer support team will be happy to assist you regarding your online flower delivery or any aspect of your experience as a customer of Florists Brompton.